Management of Change - OPEN24 Essay Example | Topics and Well Written Essays - 3500 words

heed of Change - OPEN24 - Essay ExampleIncreasing competition in the marketplace combined with rather Draconian cultural internal problems such as bureaucracy, poor communication, and perceived lack of personal job procession possibilities has led our group to a reassessing process of the market demands and a reshuffling within the organization.OPEN 24 has two main aims a- Increase the number of financial advisors to 300 and thus, even more aggressively name a higher share of the Attica market, and b- expand to the provinces within the current year, establish itself to the major cities, i.e. Patras, Heraklio and Volos, and get a fare share of the local markets before the competition moves in.Change management is the process of developing a planned approach to change in an organization. The main objective is to maximize the collective benefits for all state involved in the change and minimize the risk of failure of implementing the change. Change management undersurface be approa ched from a number of angles and applied to numerous organizational processes. (Worren, Ruddle and Moore, 1999)One The main problems that the department faces and can prevent from the above mentioned plans are the followingStrict Management that creates employee dissatisfaction thus, high employee turnover ratio. Bureaucracy which slows drink procedures.Poor communication.Perceived lack of personal job advancement possibilities.Structuring the DepartmentOne of the first attempts to invalidate conflicts among FAs was the creation of a Customer Database. It was a customized software that the operators could input all potential and existing customers. so the following procedures were appliedPhone Calling Management- FAs were making phone calls for two hours every day, 9-11. Lists that were to be reached were inputted in the Data base. By logging into the system, the managers could get a penning any time they wanted of how many phone calls each of the FAs have done, how many prospec ts have been contacted and how many appointees were fixed.Rendezvous Management- A call rivet team of 4 people was created to back up this procedure. Before an FA visits a prospect, the call center confirms the appointment with the customer and then calls and informs the FA to go to the appointment. After the appointment has been completed, FAs should call the call center and report back. The final examination stage is when the call center calls the visited customer and does a quality check of the visit. After that, a report with all above information is created and emailed to the Sales Manager.All the above procedures are taking place with the religious service of the above mentioned Data base. The idea of creating such software and the procedures